Returns and Exchanges
Store Credit & Exchange Policy
We will gladly exchange regular-priced, unworn merchandise within 14 days from the delivery date.
Please note, all sale items are final sale and are not eligible for refunds or exchanges.
Shipping is not covered by Frankie Collective. Original shipping charges are non-refundable.
How to Return Merchandise for Store Credit
Mark your package you are sending with with 'RETURN' on the postage label.
8475 Ontario St.
Please do not ship with a courier like UPS as they charge import fees to Canada. Ship with USPS, mark the contents as a return and value under $50. (This will ensure no complications with the delivery).
Once we have received your package, your Frankie account will be credited. This amount will never expire.